From Sharing Her Personal Struggles As a Primary Caregiver to Starting Her Own Business

From Sharing Her Personal Struggles As a Primary Caregiver to Starting Her Own Business

11 Nov 2022 Posted in ⟨Stories⟩

Lao Tzu, a Chinese philosopher once said, "From caring comes courage." A simple yet powerful quote for Cathie Chew, 50.

In December 2016, Cathie gave up her career of 24 years as an insurance agent to become her husband's primary caregiver. Her husband suffered complications from consuming raw fish porridge back in November 2015.

Cathie's husband suffered multiple losses – his health, hearing, and eventually career. As a result, he was in a state of total distress. As a concerned wife, Cathie started to explore ways to distract him from focusing on his condition.

Cathie began writing her maiden book “From RAW Meal To REAL Deal" to share her personal story as a primary caregiver leading to her becoming an entrepreneur. She managed to persuade her husband to be involved in the process by editing the book. However, as a self-published author, aside from family, friends and relying on word of mouth, Cathie wanted her message to reach a wider audience. She decided to sign up for courses at NTUC LearningHub (NTUC LHUB) to learn about how to market her books more effectively. At the same time, she wanted to increase the awareness of her personal brand as a local author.

Cathie shares that attending the courses kept her motivated as they were aligned with her learning objectives. Being a learner also allowed her to remain intellectually and socially engaged. This helped her through her partner's ordeal. Among the many courses she took were Certified Usability Analyst (CUA), Agility Marketing, and Business Model Canvas (BMC). Each of these courses gave her insights into the versatility of varied platforms to reach different customer segments. She also learnt the 9-step process that helped her analyse and evaluate her business objectives. Through these courses, Cathie also gained insights into user mentality and behaviour traits. All these helped her explore more meaningful ways to engage her current and potential customers.

The mother of three shares that she enjoys learning. She says NTUC LHUB's courses are essential for burgeoning entrepreneurs who are setting up new businesses. Her advice to aspiring entrepreneurs is to first enrol in a course at their comfort level before taking on more advanced courses.

Cathie's courage and resilience are a great inspiration to many of us. In this uncertain world, adversity is almost inevitable. Even if misfortunes strike, we can still find strength and courage to achieve our goals and seek fulfilment in different areas of our lives.


Stories

Stories
22 Nov 2023

Podcast: The LHUB Conversations - The Buzz Surrounding Generative AI

Featured guest: A M Aditya, Co-founder and CTO at Xaltius & Xaltius Academy


Artificial intelligence (AI) has significantly impacted various sectors by automating routine tasks and augmenting human decision-making processes. Simultaneously, the advent of generative AI technologies, with the capability to create content, images, video, code and music, has brought forth a new paradigm of creativity and productivity.

In NTUC LearningHub's latest report on Future Jobs and Skills, business leaders generally hold positive views towards AI and Generative AI technologies. However, their concerns about security, legal and ethical issues remain in dealing with data. In this episode, we speak with data scientist AM Aditya to gain insights into the world of data science. 

Find out more about the report on Future Jobs and Skills to uncover the latest insights and trends with NTUC LearningHub’s research reports here.

 

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Stories
26 Sep 2023

Podcast: The LHUB Conversations - The Buzz Surrounding Digital Transformation

Featured guest: Koh Thong Boon, Head for Digital Transformation Solutions, NTUC LearningHub


Digital transformation (DT) involves people, processes, and technology working together. In NTUC LearningHub (NTUC LHUB)'s latest report on Digital Transformation, 84% of business leaders believe external experts are necessary to analyse workforce skills gaps. Given that every company has its unique requirements, customisation is key. With the help of NTUC LHUB's expertise, businesses can create personalised learning solutions tailored to their needs. To gain further insight into the DT solutions offered by NTUC LHUB, we had the pleasure of interviewing Koh Thong Boon, Head of Digital Transformation Solutions at NTUC LHUB.

Find out more about the report on Digital Transformation and uncover the latest insights and trends with NTUC LearningHub’s research reports here.

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Stories
10 Aug 2023

Podcast: The LHUB Conversations - The Buzz Surrounding Electric Vehicles

Featured guests: James Ng, Managing Director, BYD Singapore & Philippines and Roger Chan, Director of Engineering, BYD Singapore.

Singapore is committed to reducing its carbon footprint by 50% by 2030. To achieve this goal, the automotive industry will shift towards electric vehicles. This transition requires workers in the automotive industry to acquire new competencies and skills related to electric vehicle maintenance and servicing. Upskilling and reskilling are crucial for workers to be job-ready when the momentum picks up. 

We spoke with James Ng, the Managing Director for Singapore and Philippines at electric automaker BYD, and Roger Chan, the Director of Engineering. During our conversation, we discussed the challenges that come with adopting electric vehicles, such as the need for charging infrastructure, and the training opportunities available for automotive workers as Singapore transitions to cleaner energy sources.

Find out more about the report on electric vehicles and uncover the latest insights and trends with NTUC LearningHub’s research reports here.

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Stories
03 Aug 2023

Continuously Transforming Myself to Keep Abreast of Cybersecurity

By Kenneth Choo, Deputy Director, Cyber & Governance, Digital Technology, NTUC LearningHub

Embarking on a learning journey can be one of the most significant life investments that allow us to explore our passions, develop our skills, and shape our future in an introspective and transformative way. In this reflective piece, I will share my personal story and the impact continuous learning has had on both my personal life and career, particularly in the realm of cybersecurity. I hope this can motivate others to seize new opportunities and invest in themselves to grow and succeed.

My journey in the world of technology started with managing Information Technology (IT) infrastructure and operations. Then, I became aware of the significant role technology plays in our lives and the increasing need for robust security measures. Having the privilege to work across various industries from Healthtech, and to now Edtech for nearly 20 years, I witnessed the evolution of cyber threats and the potential risks they posed to organisations. This sparked my growing interest in cybersecurity even further. 

I realise that cybersecurity is not just a technical field but a critical aspect for business operations to run seamlessly. By specialising in this field, I play a more direct role in protecting digital systems and data from malicious attacks. I also appreciate the unique community of cybersecurity, where like-minded professionals come together easily to share knowledge and secure the ecosystem as a whole. 

THE BEST OF BOTH WORLDS
Throughout my career, various significant milestones shaped my path and propelled me forward in my pursuit of the cybersecurity domain. Having worked in the public and private sectors, I am able to compare the distinct differences, yet equally dynamic and challenging landscapes.

In the private sector, organisations are mainly driven by factors such as sales, profitability, and market competition. As businesses embark on digital transformation and rely on digital platforms to sell their products or provide their services, the need to implement robust cybersecurity measures becomes of paramount importance. However, more often than not, organisations are playing catch-up in this area and face a constant battle against cyber threats such as data breaches and ransomware attacks, especially Small and Medium Enterprises (SMEs). The increased focus on tightened regulation and personal data protection, such as the Personal Data Protection Act (PDPA), further amplifies these challenges. It can be challenging to achieve a good balance in the investment of cyber measures versus other areas of the business as well, and it is always tough to determine if the investment is adequate. To overcome this issue, the cybersecurity trend in recent years is towards a risk-bask approach, where practitioners identify assets of higher risk by value and apply the appropriate controls based on the risk level. This approach helps provide better guidelines and enables organisations to allocate their cybersecurity resources more effectively.

On the other hand, the public sector operates within a unique landscape with different objectives. At the broad level, it focuses on digitalising Singapore towards becoming a Smart Nation and using technology to improve citizens’ life. At the same time, they are also responsible for securing our critical infrastructure (such as power, transport, and healthcare) and protecting our sensitive information from sophisticated attackers. A successful cyberattack on a government system can have far-reaching and adverse repercussions, impacting citizen safety and the nation's reputation.

It was intriguing to witness the growing importance of cybersecurity in different sectors and the critical need for skilled professionals to safeguard vital information and infrastructure. This demand is still growing positively today and there is a need to have a bigger pool of experts in this domain to ensure businesses have the capability to protect themselves from cyberattacks, as more companies continue in their digital transformation journey.  

YOU ARE ONLY AS STRONG AS YOUR WEAKEST LINK
In one of my previous roles, I witnessed a cyberattack initiated by a malicious actor planting a harmful thumb drive into an unattended and unsecured workstation. To mitigate the impact of this incident, the team responded by isolating the affected personal computer (PC), connected machines, and network for several hours. The operations team had to resort to manual processes to carry out their daily tasks, causing the support team to handle over a hundred customer complaint emails. Fortunately, the containment measures were implemented promptly, preventing sensitive data exfiltration. However, the organisation still experienced financial and reputational consequences from this incident.

In 2018, we also witnessed the significant impact of a cyberattack in Singapore's local public healthcare sector. This incident brought about a drastic transformation of the entire healthcare landscape, emphasising the critical need for robust cybersecurity measures to safeguard patient and health data. The attack originated by exploiting a vulnerability in a workstation, believed to be through an email phishing attack, and progressed through a series of steps and tools, ultimately resulting in the exfiltration of 1.5 million patient records. The incident had evident operational, financial, and reputational consequences, clearly demonstrating the sophistication of modern attackers and the advanced tools they employ. 

Once again, this serves as a good reminder of the importance of securing all potential connections to our corporate network and not overlooking any potential weak link. We must always bear in mind that attackers are continuously targeting the weakest links. A good cybersecurity practitioner should always comprehensively assess the entire attack surface and adopt a mindset similar to that of an attacker. By doing so, we can better identify and understand potential vulnerabilities, weaknesses, and entry points malicious actors may exploit.

With evolving technologies such as Web 3.0, quantum computing, increased adoption of IoT technologies, and even artificial intelligence (AI) chatbots such as ChatGPT, cyber concerns will undoubtedly become more elevated and sophisticated. While ChatGPT can be used by many to improve their work, it is also a double-edged sword. For example, threat actors can easily obtain reconnaissance data, such as Internet Protocol (IP) address ranges, domain names, operating system vulnerabilities, etc. all within a single platform. It is also possible for threat actors to use ChatGPT in their weaponisation, delivery and exploitation stages, hence fast-tracking their attack chain. 

FINDING OPPORTUNITIES IN THE PANDEMIC 
When the COVID-19 pandemic hit, many companies were forced to adapt and expedite their digitalisation journey for survival. As the reliance on digital platforms and networks grew intensively, the importance of cybersecurity also increased exponentially. During the lockdown period and the transition to remote work arrangement, I realised that a unique opportunity arises. As some people might perceive this time as a setback, I chose to view it as a chance to further invest in my personal growth and learning. 

With the reclaimed time from commuting and social engagement, I committed myself to various courses, dedicating weekends, and free hours to further upskill myself and broaden my portfolio. In addition to cybersecurity-related courses, I also explored other areas such as attending mindfulness workshops which helped to improve myself as an individual too. By doing this, I believe that I can position myself to thrive in the new norm and possibly open myself to more opportunities when the pandemic ends. 

SEEK OUT THE SILVER LINING AND INVEST IN YOURSELF 
My journey in cybersecurity, fuelled by a strong belief in lifelong learning, has been transformative. Besides shaping my skill set and broadening my perspective, it has also empowered me to make a difference in safeguarding digital systems and data.  
By embracing opportunities, investing in myself, and prioritising continuous learning, I have grown both personally and professionally. As I reflect upon my journey, I am more convinced of the profound impact continuous learning has on our lives. 

I encourage everyone, regardless of the field or industry you come from, to embark on your own journey of growth and transformation. Even during challenging times, it is essential to constantly embrace opportunities and seek out the silver lining behind them. Most importantly, invest in yourself and prioritise continuous learning as a pathway to success, self-fulfilment and making a positive impact in your role. 

To my fellow cybersecurity practitioners, I encourage all to foster a collaborative and supportive mindset by sharing our knowledge and experiences whenever possible. Additionally, we should constantly nurture the next generation to ensure a robust pool of cybersecurity experts.
 
Let us embark on this lifelong learning journey together, where each step propels us closer to unlocking our full potential.
 

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LXP
24 Jan 2022

Top 10 Technology and Adaptive Courses to Upskill Yourself

Digitalisation Cannot Truly Replace You

The growing pace of digitalization means that habitualising learning will be a mainstay. According to NTUC LearningHub’s latest report on Emerging Jobs and Skills, many workers have turned to upskilling opportunities outside the workplace due to concerns over the effects of digitalisation.

Yet, while the use of technology is important in achieving business outcomes, human capital remains at the heart of digitalisation. Human-centric skills are as pertinent as ever amidst the wave of digital transformation.  

While automation may perform repetitive technical duties efficiently without error, they are limited when it comes to complex tasks. Employees will need to take on higher-value jobs to add value to business processes where technologies fall short.

 

Acquiring New Skills as a Routine to Stay Employable

Many employers are now looking to hire candidates with a broader set of skills to take on hybrid roles, according to our Emerging Jobs and Skills report. What this means is that you should be constantly on the lookout for the latest employer-coveted skillsets in which to upskill yourself to boost your value to employers.                  

Currently, the job roles in-demand like data analysis, data visualisation and strategy & operations all require both technology and adaptive skills. Besides technology skills like cybersecurity and digital marketing, acquiring skills in areas like communications and problem-solving will make you much more adaptable, help you analyse situations critically and resolve them creatively.

Aligned with current in-demand skills and job trends, these top LXP – LHUB GO courses is a great place to start your learning journey.

Many are upskilling to boost their future employability and digital resilience. You definitely do not want to be missing out!

 

Top Technology Courses

Microsoft Excel provides you with a range of advanced functions that greatly extend its capabilities. Lean powerful analysis, forecasting, automation, and presentation techniques that offer wide-ranging business benefits in your work.

Course Title: Advanced Microsoft Excel 2019

Course Provider: Filtered

Format: Course

    

 

 

Delve into the world of coding, starting off with Python programming. You will learn simple, versatile, and highly readable code that you can execute on a wide variety of systems quickly and easily.

Course Title:  Python Programming for Beginners

Course Provider: Stone River eLearning 

Format: Course 

 

Everyone in the workplace has a role to play in information security. You can take the first step in reducing the risk of data breaches by learning what they are and being aware of how they typically occur, so that appropriate measures can be taken to prevent them from taking place in the future.

Course Title: Introduction to Cybersecurity

Course Provider: GRC Solutions

Format: Interactive 

 


 

 


 

 

The technology behind cryptocurrency is known as blockchain, and it has created fresh opportunities for businesses and financial institutions around the world. You will learn about how blockchain works, why it's gaining popularity, and how it's being used in organisations today.

Course Title: What is Blockchain

Course Provider: Enspark

Format: Interactive

 

Learn an overview of digital marketing and what it encompasses. You will gain an understanding of digital marketing channels and partake in SWOT and PESTEL analysis. 

Course Title: Introduction to Digital Marketing

Course Provider: Left Bank 

Format: Interactive

 


 

Top Adaptive Courses

In this course, you will investigate self-management (or self-regulation), which is the second of three key areas of personal skills that make up Emotional Intelligence. Learn how you would control and manage yourself and your emotions, inner resources, and abilities

Course Title: EQ and Self-management

Course Provider: Interaction Training

Format: Course

    

 

 

Now, you can add "project manager" to your skillset and see your career success grow and your professional satisfaction reach new heights - while your stress levels fade away. Learn how to ensure better quality, lower costs, and shorter turnarounds with this course.

Course Title:  Project Management Essentials

Course Provider: SkillPath 

Format: Course 

 

You can now master the five simple steps in design thinking. Learn to implement it successfully in your workplace and reap its benefits.

Course Title: Why Design Thinking?

Course Provider: Vado

Format: Interactive 

 


 

 


 

 

You will learn the basics of how and why digital notification can create stress. You'll identify your stressors, learn how to set healthy tech boundaries, clear your inbox and declutter your online life. We'll look at the importance of a 'digital detox' and how you can do it with ease.

Course Title: Managing Digital Stress

Course Provider: The Expert Academy

Format: Interactive

 

You will learn key aspects of communication and how to make it effective. Build an understanding of how to make it effective. Build an understanding of how people modulate their language and interpret their differences in tone.

Course Title: 10 Minutes Communication Skills

Course Provider: Learning Planet

Format: Course

 


 

These courses are specially designed and critically curated to help you acquire the technological and adaptive skills you will need to thrive in the face of digitalisation. Gain access to over 75,000 courses on LXP and develop new competencies to match the pace of technological change.

To learn more or subscribe to LXP, visit https://www.ntuclearninghub.com/lxp

 

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LXP
29 Oct 2021

Five Simple Steps to Grasp Design Thinking

A new way of organisation workflow has led to extraordinary results and drastic improvements; Design Thinking has fast become a trusted approach for employees to be innovative and creative in their work. Some of the world's leading brands, such as Apple, Google and Samsung have rapidly adopted the Design Thinking approach, and it is currently being taught at some of the world's foremost universities like Harvard and MIT[1].

Design Thinking is an iterative process which revolves around the user at its core. It provides a solution-based approach to solving problems, which will help you redefine problems at work to identify alternative strategies and solutions not apparent with your initial level of understanding. Learn more about the origins of Design Thinking and how it has evolved to become one of the most creative problem-solving methodologies in the modern workplace with the 'What is Design Thinking' course by Vado, the top content provider on Design Thinking available on LHUB GO Infinity.

Course Title: What is Design Thinking?  

Course Provider: Vado 

Course Type:  Interactive

Why is Design Thinking Important?

Why are more and more industries talking about Design Thinking and how can it benefit you? That is the million-dollar question. When we come across problems at work, we define and implement obvious conventional methods to find solutions. Design Thinking will help you to brainstorm to develop original ideas instead, engaging you in the process of evaluating and resolving daily challenges creatively. It will help you develop problem-solving skills highly coveted by businesses and the ability to think critically. Finally, Design Thinking will aid you in achieving different professional perspectives, which will benefit not only you, but the company or organisation you work in. To discover more reasons why you should learn Design Thinking, start with the course, 'Why Design Thinking' by Vado.

Course Title: Why Design Thinking?

Course Provider: Vado

Course Type:  Interactive

A Beginner's Guide to the Design Thinking Process

1. Empathise

The first stage of Design Thinking involves getting to know your end-users and their experiences in detail. This stage is crucial for you to start developing truly effective human-centric solutions. Discover how you can conduct tasks to execute the right strategies and tactics in your work.

Course Title: The Design Thinking Process: Empathise

Course Provider: Vado

Format: Interactive 

    

 

 


 

2. Define

This stage is about your users' needs, the problems they face, and the insights you stand to gain. Learn how to define and specify the exact issues and challenges you will face at work in order to brainstorm appropriate solutions.

Course Title: The Design Thinking Process: Define

Course Provider: Vado 

Format: Interactive 

3. Ideate

Ideate feeds off the information gathered in the previous two stages in order to manifest potential solutions. In this stage, you will challenge assumptions and create innovative ideas. Take authority over your ideas, solutions and overcome convention.

Course Title: The Design Thinking Process: Ideate

Course Provider: Vado 

Format: Interactive 

 


 

 


 

4. Prototype

This is the stage where your creative solutions start to take shape. Learn to bring your ideas to life without having to invest large amounts of time and resources to build completed versions of your plan.

Course Title: The Design Thinking Process: Prototype

Course Provider: Vado 

Format: Interactive

5. Test

The final stage is all about placing your ideas into the hands of your users. Observe the effectiveness of your creative solutions and experience the joy and satisfaction of achievement.

Course Title: The Design Thinking Process: Test

Course Provider: Vado 

Format: Interactive

 


 

 

Design Thinking allows you to gain different perspectives to various workplace issues, boosting your creativity and critical problem-solving skills. Gain access to over 75,000 courses on LHUB GO Infinity to lay down a strong foundation and implement a robust framework for yourself with Design Thinking. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: https://www.ntuclearninghub.com/lhub-go/

 

[1] LinkedIn. 2021. Design Thinking – A Persuasive Strategy for Innovation. [Accessed 19 October 2021]

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LXP
07 Oct 2021

How to Future-proof Your Career with Digital Transformation

Even before the pandemic, new and transformative systems and technologies were swiftly implemented in the business world, empowering companies to reinvent, innovate and succeed in an increasingly digital world. Propelled by the pandemic, technology advancements which were supposed to take years have now been accelerated to just a matter of months.

What is Digital Transformation?

Digital transformation is not a new fad in the business arena. The concept has been around since the mid-2000s. Digital transformation refers to the adoption of digital solutions to transform the services or operations of businesses. The realisation of the vision requires strong commitment from corporate leadership to effect a shift in paradigm across the organisation. From Human Resources, Operations to Marketing and Sales, all divisions will need to adopt fundamental shifts in daily work processes as well as the tools and platforms used.

Digital transformation allows us to push the boundaries of technology, challenge the status quo, discover news ways of optimising the business infrastructure, and redefine efficiency in business practices. To learn the fundamentals, start with the course, ‘What is Digital Transformation’ by Enspark, the top content provider on digital transformation.  

Course Title: What is Digital Transformation?

Course Provider: Enspark  

Course Type:  Interactive

 

Why should you be concerned about digital transformation?

In an increasingly connected world, digital transformation has become the main driving force behind business innovation and change. Limitless access to information and the seamless transition of technology has increased expectations at the workplace where you are now expected to have digital prowess. It is now more important than ever for you to make thoughtful decisions about transforming yourself digitally to remain relevant.

Embracing digital transformation secures a wide range of benefits for you too. Developing a digital culture encourages innovation and creativity. As conventional methods and processes become more automated, you will discover more flexibility and autonomy in your role and responsibilities at the workplace. Not only is communication enhanced, but your employee experience will be heightened by digital transformation as well. If you would like to learn more about the importance of embracing digital change, ‘Benefits of a Digital Corporate Culture’ by Enspark is a great place to start.

Course Title: Benefits of a Digital Corporate Culture

Course Provider: Enspark  

Course Type:  Interactive

 

How to jumpstart your digital transformation journey?

By embracing technology, you can increase your work productivity, learn to use analytic tools to gain data insights, train your agility, work mobility, and increase your digital repertoire. If you’re new to the world of digital transformation, there are three key domains to consider – Big Data, Blockchain and the Internet of Things. Here are some of our recommended bite-sized courses to help you get started.

Big Data

Big Data refers to the use of computers to analyse vast amount of information and identify patterns. Discover how Big Data is transforming your industry and find out how you can harness modern technology to improve services and operations.

Course Title: Digital Transformation: What is Big Data?

Course Provider: Enspark 

Format:  Interactive 

Blockchain

Interested in crytocurrency? The technology behind cryptocurrency is known as blockchain, and it has created fresh opportunities for businesses around the world. Uncover the reasons for its growing popularity and learn about the financial opportunities it can bring you.

Course Title: Digital Transformation: What is Blockchain?

Course Provider: Enspark 

Format:  Interactive 

The Internet of Things

We live in a connected world where devices can connect to the internet and send information to people, devices and systems. This network of connected “things” is known as The Internet of Things or IoT. Learn about the evolution of the Internet and how it will impact you.

Course Title: Digital Transformation: The Internet of Things
 

Course Provider: Enspark 

Format:  Interactive 

Regardless of being a business owner or employee, digital transformation will have a lasting impact on you. Get a head start on digital transformation by trying out our recommended courses. Gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: www.ntuclearninghub.com/lhub-go

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LXP
23 Sep 2021

How to Harness the Power of Emotional Intelligence at Work

What is Emotional Intelligence?

Emotional intelligence is about the ability to recognise, understand and manage our own emotions and the emotions of others. Daniel Goleman, a psychologist and author who first introduced and popularised the concept, identified that there are four key domains that make up emotional intelligence. They include self-awareness and self-regulation which deal with managing one’s personal emotions, as well as empathy and relationship management which relates to the emotions of others.  

If you would like to have a deeper look into what emotional intelligence entails, these courses allow learners to understand the concept itself, how it differs from other forms of intelligence as well as some benefits associated with emotional intelligence .  

Course Title: Using Emotional Intelligence: Introduction (Part 1 of 8)   

Course Provider: BizLibrary  

Course Type: Interactive

 

Course Title: Introduction to Emotional Intelligence 

Course Provider: Talent Quest 

Format: Interactive

Why is emotional intelligence important at the workplace?

Given the rise of cross functional teams and collaborative ways of work, emotional intelligence has become more essential in the workplace than ever before. Emotional intelligence can help you to better navigate through the myriad of exchanges and activities at work. For example, emotional intelligence can aid in resolving conflicts and decision-making by preventing judgement from being clouded or emotionally charged.  

Emotional intelligence is a valuable skill which has vast impact on various facets of the workplace. It helps to build rapport with colleagues and business partners by improving one’s communication, collaborative, and relationship management skills. Emotional intelligence also improves negotiation and problem-solving skills which are important to achieving strong business outcomes.  

For those in leadership or managerial positions, emotional intelligence plays an even greater role as these roles are essentially about managing people. An understanding of emotional intelligence enables leaders to better manage their emotions and that of the team. While most leaders tend to focus solely on the performance of the teams, leaders should cultivate better relationships and understand their team inside and out.  

This helps to cultivate a psychologically safe environment at work and encourages team members to strive through adversity. With the conducive working environment and greater compassion towards the team, emotionally intelligent leaders can effectively improve employee retention as well.   

How can one develop emotional intelligence?

Given the breadth and depth of the concept, improving all four pillars of emotional intelligence is key. We recommend the ‘Using Emotional Intelligence’ eight-part video series by BizLibrary as a starting point. Through this interactive course, learners can look forward to discovering various tools and tips to strategically develop all four facets of emotional intelligence.  

1. Self-Awareness

Developing your self-awareness sets the foundation towards increasing emotional intelligence. It is the ability to identify and understand what triggers your emotions. At this stage, you should be asking yourself questions such as ‘What am I feeling’ and ‘Why am I feeling this way’. Penning down these emotions and underlying reason for the emotion experienced can help to boost your self-awareness. For more tips, ‘Improving Your Self Awareness’ by BizLibrary allows learners to understand themselves inside and out.  

Course Title: Using Emotional Intelligence: Improving Your Self-Awareness (Part 2 of 8)  

Course Provider: BizLibrary 

Format: Interactive 

 

2. Self-Regulation

Self-regulation refers to having the power to pause between feeling an emotion and reacting to it. This is an important aspect as it helps you to control disruptive emotions and impulses, thereby preventing rash decision making at work. One way to practice self-regulation is to explore techniques to release workplace stress such as taking up a new hobby or exercising. The interactive course by BizLibrary on ‘Improving Your Self-Management’ gives leaners a deeper insight into the different ways to practice emotion regulation.  

Course Title: Using Emotional Intelligence: Improving Your Self-Management (Part 3 of 8)  

Course Provider: BizLibrary 

Format: Interactive 

 

3. Empathy

The third domain to develop emotional intelligence is empathy which is the ability to sense the feelings of others, understand their perspectives and how you respond to them. To increase empathy and perspective taking, try engaging in active listening as you interact with others. This entails asking questions and providing feedback which helps you to pay more attention to both verbal and nonverbal communication. To find out more, ‘Improving Your Social Awareness’ and ‘Social Awareness Tools’ by BizLibrary provides useful tips and practices on how to develop greater empathy.  

Course Title:  Using Emotional Intelligence: Improving Your Social Awareness (Part 4 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

Course Title:  Using Emotional Intelligence: Social Awareness Tools (Part 5 of 8)  

Course Provider: BizLibrary 

Course Type: Interactive 

 

4. Relationship Management

Relationship management is the ability to read situations and modify your response, navigate conflict skilfully and communicate effectively. A widely used tool for enhancing empathy is the DISC assessment which provides insights into your personal behaviour when interacting with others. Here are some of the recommended courses on LHUB GO Infinity to help you build stronger work relationships and social skills.  

Course Title:  Using Emotional Intelligence: Building Strong Personal Relationships (Part 6 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

Course Title:  Using Emotional Intelligence: Building Strong Professional Relationships (Part 7 of 8)  

Course Provider: BizLibrary 

Course Type: Interactive 

 

Course Title:  Using Emotional Intelligence: Using DISC to Raise Your Emotional IQ (Part 8 of 8)  

Course Provider: BizLibrary  

Course Type: Interactive  

 

While emotional intelligence may come naturally to some, emotional intelligence can be cultivated through practice. While the methods we suggested are not exhaustive, it is important for you to find a method that suits your emotional well-being.  

Understand your own emotional intelligence and gain access to over 75,000 courses today on LHUB GO Infinity today. To learn more about LHUB GO Infinity, or sign up for a free trial, visit: /lhub-go/

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For Learners

For Learners
17 Apr 2020

New Decade, New Trends: Five Skills That Will Propel Careers to Greater Heights

The last decade saw an explosion of new advancements such as 4G, cloud computing and big data analytics. These innovations not only transformed the way we live, but also the way we work. With 2020 just around the corner, which vital skills will help you keep up with the upcoming trends?

From the advent of 5G to the proliferation of Artificial Intelligence (AI), our world is changing more rapidly than ever and the next decade will call for a whole new set of skills. Here’s a list of our top predictions and how you can start preparing for them!

1. Data Analytics Skills

he data analytics industry plays a key role in Singapore’s economy. Studies by the Singapore Economic Development Board indicate that it contributes at least S$1 billion each year, and the value of regional business analytics services is estimated to SGD$37 billion by 2022! While the “big data” buzzword of this era may seem daunting, data analytics simply allows businesses to parse through the massive amounts of information generated to extract meaningful and actionable insights.

The uses for these insights are endless — from improving marketing, to providing better customer service and streamlining decision making. As Singapore remains committed to becoming a digital nation, more and more companies are beginning to overhaul operations to incorporate data analytics. Skillswise, that means global need for talented analysts will only continue to grow in the coming decade.

Recommended Course: Data Appreciation To Extract Business Value

2. Customer Experience (UX) Skills

As 4G gained traction in the 2010s, so did UX to ensure that digital products offer a pleasant experience for their users. But just as we are beginning to understand how UX works, things are about to be shaken up with the advent of 5G. Expected to cover at least half of Singapore by the end of 2022, 5G will offer speeds of up to 100 gigabits per second (that’s up to 100 times faster than its predecessor!).

The effects of 5G are far-reaching. On one hand, slow websites and low quality videos will no longer be acceptable. On the other hand, designers will be able to utilise high definition media and animated texts, fonts and graphics to engage users. Customers are interacting with businesses via digital touchpoints over physical channels more than ever, making it all the more important to create holistic and memorable experiences throughout the journey. With UX sitting at the heart of every business’ digital presence, there will be a growing demand for experts who can examine an organisation’s digital performance and ensure that it conforms to the latest industry standards and trends. As such, experienced UX practitioners will become indispensable to businesses in the decade to come.

Recommended Course: User Experience (UX) Foundation

3. Programming & Automation Skills

Humans are not designed to engage in menial or repetitive tasks. It stifles creativity and increases the occurrence of human error. Robotic Process Automation (RPA) however, offers workers the potential to free up time spent on daily repetitive tasks by creating their very own robot to do the work instead.

The worldwide market for RPA services is expected to reach $7.7 billion in 2020 and grow to $12 billion in 2023. While RPA robots can read and understand simple documents, machine learning and AI algorithms will enable them to draw data from multiple sources and deal with more complex processes. In saying that, RPA wasn’t designed to displace workers. Rather, they are only as effective and efficient as the person configuring them, so skilled practitioners will be more important than ever to programme robots as an additional help at the workplace.

Recommended Course: Robotic Process Automation (RPA) Fundamentals

4. Cybersecurity Skills

As the world continues to rapidly increase its level of connectivity through 5G and IoT, so too will we see an increase in the occurrence and sophistication of cyberthreats. And while AI will help to identify and respond to new threats, the number of data breaches is expected to rise as hackers use these same methods to break into well-protected systems.

The bright side is that the pressures of cybersecurity will force organisations to make it a priority and give birth to a whole suite of new career opportunities. Research has shown that 53% of IT workers report that their company is short on cybersecurity skills. Recruitment agency Michael Page also surfaced cybersecurity as one of the key hiring trends in the technology, media and telecommunications sector. Technical and non-technical professionals alike will greatly benefit from an in-depth understanding of cybersecurity threats, opportunities and solutions.

Recommended Course: Cybint Cybersecurity Protection Programme

5. Project Management Skills

Good project management involves more than just keeping to timelines and ensuring expenditures are in check. It unites teams, facilitates effective communication and creates a clear vision for success. In the age of digital transformation, fundamental business processes are changing, and project management must adapt to keep up with the times.

Project management is also at the forefront of the budding DevOps trend. A combination of philosophies, practices and tools, DevOps enables organisations to deliver new and updated products more rapidly and frequently than traditional approaches.

While the velocity of delivery has traditionally been favoured as a metric of success, business value will become just as important and require talents who possess not only technical but business skills. Being proficient in project management will be an invaluable skill for a multitude of careers in 2020 and beyond.

Recommended Course: NICF – Project Management Professional (PMP)

This festive season, give yourself and your loved ones the gift of learning. Enjoy registration fee waiver on us for all December and January classes* to kickstart your learning journey!

NTUC LearningHub celebrates 15 years of transforming people through accessible and affordable education. Since 2004, we have fulfilled over 2.4 million training places and transformed over 21,000 organisations.

Regardless of collar, age or nationality, we are here to help you upgrade your skills to keep up with the rapidly changing workforce in 2020 and beyond. For more information on how we can help, talk to our friendly Course Consultants at NTUC Trade Union House, Devan Nair Institute for Employment and Employability, LHUB@Tampines Mall or any of our roadshows islandwide.

*Applicable for programmes/courses conducted in December 2019 and January 2020 only.

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For Learners
31 Dec 2018

Mapping the Mind of Worker 4.0

If you thought that having top technical skills would be enough to retain your career, think again!

A new study has found that over 20% of Singapore’s full-time equivalent workforce will have their jobs displaced by 2028. With digitalisation and disruptive technology driving the 4th Industrial Revolution, the majority of new opportunities will lie in high-skilled managerial and professional roles, and businesses will demand a new kind of worker.

Aptly named Worker 4.0, they will possess not just technical skills but a sum total of three key competencies. The good news is that each competency can be developed and is correlated with a specific part of the brain. Read on to discover how you can prepare your mind for the future of work!

1. Adaptive Skills: Frontal/Parietal Lobe

The ability to deal with change is associated is characterised with the tendency to take risks and utilise high order thinking. It can be trained by developing soft skills such as complex problem solving, decision making and emotional intelligence that are associated with the frontal lobe of the brain, while the parietal lobe helps us understand the written language and solve mathematical problems.

Complex Problem Solving &Decision Making

Seeing relationships and generating creative solutions will be essential in solving complex problems containing both human and computer elements.

Recommended course:

Effective Problem Solving and Decision Making Techniques

Emotional Intelligence

Managing emotions and interpersonal relationships will be crucial as we work in an increasingly interconnected and intercultural workplace.

Recommended course:

Managing Emotions at Work

Risk Taking, Change and Leadership

A progressively uncertain environment will call for progressive leaders who are able to step up, take risks and lead change.

Recommended course:

Kotter Change Essentials Programme

2. Technological Skills: Frontal Lobe

The frontal lobe is also associated with planning and reasoning—two functions that are essential in learning new technologies and make humans the most advanced creatures on the planet. In this case, it can be developed by training data analysis and visualisation skills, as well as acquiring knowledge in connectivity, collaborative tools and computational thinking.

Data

Data sits at the bedrock of Industry 4.0. However, it needs to be organised, analysed and shared effectively to be applied meaningfully in the workplace.

Recommended course:

Data Analysis using Excel PivotTable

Connectivity

With blockchain technologies and IoT allowing more machines, devices, sensors and people to connect with each other, workers will need to be able to handle bigger and more complex systems.

Recommended course:

Digital Currencies, Blockchain and IoT in FinTech

Collaborative tools

Collaborative tools, such as cloud computing, are quickly becoming a mandatory requirement as more businesses look to save money, gain a competitive advantage and operate globally.

Recommended course:

ES WSQ – Perform Online Collaboration (ICDL Certification Module: Online Collaboration)

Computational thinking

While automation is set to double in Singapore in the next 3 years, humans will still need to programme and manage machines – this requires skills in computational thinking, logic and reasoning.

Recommended course:

Introduction to Computational Thinking

3. Technical Skills: Cerebellum

Technical skill development is associated with the brain’s procedural “how-to” memory. This is located in the cerebellum and can be developed through memory work and practice (e.g. motor learning).

While technical skill requirements vary from job to job, they can be standardised and in some cases, automated, so the key to succeeding in Industry 4.0 will be in creating your own unique combination with adaptive and technological skills.

At NTUC LearningHub, we believe in helping you prepare not just for a job, but for a long-lasting career. For more information on how we can help, talk to our friendly Course Consultants at NTUC Trade Union House, Devan Nair Institute for Employment and Employability, LHUB @ Tampines Mall or any of our roadshows islandwide.

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For Learners
31 Dec 2018

6 Career Planning Questions to Ask Yourself Before the Year Ends

With November flying by and December in our midst, the end of the work year is well and truly upon us! But before you run off to indulge in the holiday season, let’s take some time out to take stock of the year that’s been.

Whether you changed jobs, learnt new skills or stayed in your current position, there’s one thing for sure: you’re a different person from the one back in January. Here are 6 crucial questions to help you reflect on the year that’s passed and start making plans for the year ahead.

1. What career goals did I accomplish?

What did you set out to achieve at the start of the year and which of those did you actually accomplish? Starting with the big ones like landing a new job, then moving on to the small ones like taking an online course, list out your accomplishments. While the small ones may seem insignificant, everything matters. Be grateful for what you were able to achieve and recommit to those that are yet to be done.

2. What held me back?

Now if there were a lot of things on your yet-to-be-accomplished list, don’t beat yourself up about it. We are all bound to encounter roadblocks – what sets leaders apart though is that they are willing to face up to them. Was it your thoughts or work productivity habits? Did you have unrealistic expectations? Or was it something completely out of your control? Being honest about this may be uncomfortable, however, becoming aware of the core reasons enables us to learn and grow, which brings us to our next question.

3. What have I learnt?

Learning is a lifelong pursuit and every year offers a new opportunity to grow in our vocation and industry. Looking back in 2018, how did you develop your skills and subject matter expertise? Did you attend a conference or gain a certification? Did you attend a class or take an online course through sites like Udemy? Identifying the professional areas that you have developed will show you just how much you have grown, bolster up your resume and open up new career opportunities.

4. What do I love about my current career?

Life isn’t all about work; however it does, on average, make up over a quarter of our week. Consequently, there should be aspects that make it enjoyable, meaningful and fulfilling. In your case, what aspects do you love about your current career? Is it the people? The work? The growth opportunities? Never forget what brings you joy at work and focus on nurturing those aspects.

5. What needs to change?

Whether you love or loathe your current career, there’ll always be something that can be improved. The important thing is to remember that you have the power to affect change and make things better for yourself and those around you. Maybe you need to have a heart-to-heart with your boss. Maybe you need to upskill to scale the career ladder. Or maybe it’s time to make that career transition that you’ve been putting off. Identify what needs to change so that you can be the change in the new year.

6. What are my goals for next year?

Now that you’ve taken stock of the lessons of 2018, it’s time to look to the future. What does a successful 2019 look like and what do you need to do to make it happen? Start off by identifying your top 3-5 goals for the year – dream big, no regrets – then break each one of them down into quarterly, monthly and weekly goals. Once you have written them out, share them with people who can help you develop a plan and keep you accountable to them (e.g. your boss, colleagues, spouse, family or friends). And once you’ve done all of that, give yourself a pat on the back and a bit of a break because before you know it, the new work year will be upon us!

We know how hard it can be to pursue your career goals. However, you don’t have to do it alone! For more information on how we can help you along your journey, follow NTUC LearningHub on Facebook or talk to our friendly Course Consultants at NTUC Trade Union House, Devan Nair Institute for Employment and Employability, LHUB @ Tampines Mall or any of our roadshows islandwide.

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