Provide GEMS Service

Target Audience

The Provide GEMS Service is suitable for anyone who provides internal or external customer service, for e.g., customer representatives, internal support team members, department managers, account manager or HR personnel.

Course Overview

This course is a programme that provides the workforce in the service industry with the essential skills and techniques to bring the world class customer service culture into the organization. The GEMS (Go-the-Extra-Mile for Service) focus on four aspects – service leadership, service capability, service mindset and service in small and medium-sized businesses.

Course Duration

2 days

Course Outline

Prepare for extra mile service
Go beyond first impressions
Go the extra mile interactions
Significance of quality customer service
Appropriate attitude and professional image of customer service staff
Procedures and techniques involved in quality customer service
How to prevent complaints and why customer make complaints
Importance, skills and procedure of handling complaints

Course Location

Employment and Employability Institute
141 Redhill Road
Block C, #01-01
Singapore 158828

Methodology

Emphasis is on discovering and learning through active interactions and discussions with the aid of group exercises, and role-plays.

Certification

Statement of Attainment (SOA) from Workplace Development Agency (WDA)

Price

Price (Includes GST) $269.64
Nett Price after funding - below 40 $93.65
Nett Price after funding, age 40 and above * $93.65

* Refers to applicants with GCE A-Levels and below.

Funding Info

SPUR funding is available for Singaporeans/Permanent Resident (Corporate Sign up Trainees)
* SPUR Funding is not applicable for individual sign up trainees and online registration