"We need to be well-equipped with skills to remain competitive. Have the right mindset and you will succeed.”
~ Mr Jason Ang, NTUC LearningHub's 2-millionth trainee
NTUC LearningHub is happy to share that we have hit another milestone ~ we have crossed our 2 millionth trainee in January 2017!! We are honoured to have Mr Jason Ang share with us his story on how far he has come in his own personal journey of learning
Jason did not have his career path paved exactly the way he wanted. During his childhood days, his father who still runs a landscaping business, had personal issues and worries on his business. This led to conflicts at home and Jason was not interested in studying during his early school days. Fortunately, he had encouraging teachers during his secondary school days and thus he was inspired to complete his secondary education.
Jason subsequently enrolled into the Institute of Technical Education (ITE) and took up a course on automotive. After graduating from school and completing National Service, he was still unsure of what he wanted in life; let alone what he wanted to be. He took on several junior jobs, in sales and administration but could not hold on to a permanent job for long. In 2009, Jason’s mother encouraged him to work for his father before finding a permanent role. This was when he began his journey in landscaping.
Being a newbie in the landscaping industry, Jason was tasked to help in the operations work. He also took on the role to ensure that works such as tree maintenance are carried out smoothly. In addition, he had to supervise close to 20 foreign workers. A workplace accident happened in 2014 and became the turning point for Jason. One of his foreign workers was seriously injured during the course of work. As this was a workplace accident, Jason had to submit paperwork and reports to the Ministry of Manpower (MOM). Prior to this, Jason had no idea what was needed to be done as he was not properly trained in the reporting functions and how to handle Workplace Safety issues. This left him unprepared for the situation. However, Jason was fortunate to receive help from his contractor’s safety officer who guided him to complete the reporting process.
This incident triggered Jason to know more on Workplace Safety and Health (WSH) and he realised the importance of safety. After finding out more from his contractors, his interests deepened. He decided to build a career in WSH and contribute more to his father’s firm. He started attending courses on his own - starting with the WSQ Certificate in Workplace Safety and Health in 2016 to become a WSH Advocate. It was not an easy journey for Jason, but he knew that he had to persevere in order to succeed.
Using his SkillsFuture Credit, Jason is currently taking up the WSQ Advanced Certificate in Workplace Safety with NTUC LearningHub. He advocates safety at workplace through imparting what he learnt into use at work. Being a believer in continuous learning, he also reminds and advises his friends to take charge of their lives and to go for skills upgrading.
“We need to be well-equipped with skills to remain competitive. Have the right mindset and you will succeed," says Jason. Moving forward, Jason Ang has plans to take up his diploma in WSH so that he could be an accredited WSH Safety Officer eventually and can be qualified to conduct training for his workers too.
“By 2030, there will be over 900,000 Singaporeans aged above 65. About one in three will need eldercare services.” Source: The Straits Times, 17 Jan 2017
The demand for healthcare and social services is expected to increase with the prevailing ageing population issue in Singapore. To help seniors age well and live fulfilling lives, NTUC LearningHub (LHUB) introduced a new series of WSQ eldercare courses to equip learners with the necessary skills and knowledge to help meet these challenges for seniors.
NTUC LearningHub conducted its first “WSQ Assist Clients To Meet Basic Hygiene Needs” class in January. In addition to theoretical concepts, learners had the opportunity to practise what they learnt in the class. These practice-oriented and experiential learning approaches helped the learners take away important skills such as providing basic care to the elderly and assisting them in their daily needs.
One of our participants, Mr Wee Kok Boon shared,
“The course is really insightful and informative as we learnt useful skills on how to take care of our elderly parents at home. The hands-on practical lessons not just reinforced our learning, but also give us the opportunity to learn from each other.”
Besides taking up the course to help family members, another participant, Ms Suriana shared that this course would also benefit one who wishes to give back to the society.
“I came across elderly who do not have the ability to take care of themselves. With the aim of helping them, I decided to come for this course to learn more and hopefully one day, I can give back to the society with I learnt and help those who needs me.”
NTUC LearningHub will be having more courses in the area of eldercare, so stay tuned and find out more on our courses here.
“Preparing myself for the future with the necessary skillsets is important for me,” says Mr Muhammad Khaleed, one of our Forklift trainees.
Like most of his peers, Mr Khaleed, a 24-year-old young man, is new to the workforce and has no idea which career to go for. After completing his National Service, he helps out in events as a Security Officer.
“At that time, most of the assignments were on freelance basis and I wanted to learn a skill which could give me an upper hand when finding jobs. After much consideration, I decided to go for the Forklift course so that I can find a job in the logistic industry,” shared Mr Khaleed.Like most of his peers, Mr Khaleed, a 24-year-old young man, is new to the workforce and has no idea which career to go for. After completing his National Service, he helps out in events as a Security Officer.
Cheerful and outgoing by nature, he prefers learning hands-on skills which he can apply on the job. Coincidentally, his mother is also working in the logistic industry and had shared with him the possibility of craving a career in this area. Hence he signed up for the Forklift course with NTUC LearningHub. “I learnt a lot of useful skills in this course and also from my trainer, Mr Ronald Khoo. Many of us are new to Forklift and we came from different woks of life. He was very patient with us and taught us many useful knowledge along the way,” said Mr Khaleed.
Learning doesn’t stop here for Mr Khaleed. He aims to upgrade himself in future if there is an opportunity and look forward to take up courses in the area of security. He also firmly believes that having an additional skillset is vital in the long run so as to prepare himself for future challenges.
For the fourth year in a row, Changi Airport has picked up the eminent title of the "World's Best Airport" as voted by global air travelers.
With more than 250 Trolley Service Officers and Supervisors deployed across 3 terminals, Smarte Carte plays an important role when it comes to welcoming passengers at Changi Airport. As one of the first critical touch points, providing excellent service and ensuring that adequate trolleys are available at both Arrival and Departure Halls, are integral in making the customer experience at Changi a delightful one.
Angela Tan, HR Manager of Smarte Carte, recognises the need to equip staff with the necessary skills and knowledge to help them excel in their field of work. "With relevant training, this enables staff to be more confident and consistent in their daily interactions with customers. They also had greater awareness of the impact of their roles and were aligned with Changi Airport's service vision."
Celebrating diversity at the workplace, Smarte Carte's most veteran employee is 84 years old. Angela added "Education has no age boundaries. A key strategy in keeping our workforce agile and resilient is by embracing lifelong learning. Regardless of our employees' career stages, we are committed in grooming our people both personally and professionally."
Lauding the success of the WSQ Demonstrate the Service Vision programme, Angela was impressed with the facilitator's capability in engaging the senior participants. "Initially, we were concerned about the language barriers and if they could all keep up with the learning pace. However, Elena's unique facilitation style, creativity and her dynamism made the lesson very refreshing. The participants really enjoyed themselves and understand what it takes to deliver better service."