Microsoft Certified Desktop Support Technician (MCDST)

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Course Schedule & Online Registration

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Target Audience

Trainees who are:

• Interested to equip themselves with advanced knowledge in desktop support on Microsoft platform.
• Need to be trained in providing desktop / technical support.
• Interested in a career in desktop / technical support on Microsoft technology

Course Overview

The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. Operating Systems: Windows XP

Course Duration

35 hours / 5 days exclude examination hours

Assessment

Trainees are required to sit for 2 core examinations.

Core exams (2 required)	Classroom Training
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System	Course 2261: Supporting Users Running Microsoft Windows XP Desktop Operating Systems (three days)
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System	Course 2262: Supporting Users Running Applications on Microsoft Windows XP (two days)

Course Outline

Supporting Users Running Microsoft Windows XP Desktop Operating Systems
Course Code: 2261
Exam Code: 70-271

• Describe the role and key skills of a desktop support technician (DST) and the different environments they work in.
• Describe the concepts of user accounts, user profiles and user rights, and identify and resolve logon issues.
• Identify and resolve system configuration and security issues.
• Identify and resolve network connectivity issues, hardware issues, file and folder issues, print issues and startup issues.
  

Supporting Users Running Applications on Microsoft Windows XP
Course Code: 2262
Pre-requisite: 2261
Exam Code: 70-272

• Introduction to Supporting Users Running Applications on Windows XP
• Troubleshooting Desktop Application Support Issues
• Troubleshooting Issues Related to Internet Explorer, Outlook, Office and Outlook Express

Pre-requisites

CompTIA A+ and CompTIA Network+

Course Location

NTUC Trade Union House
73 Bras Basah Road
#02-01
Singapore 189556

Methodology

Instructor - Led

Enquiry

Type of enquiry Corporate Individual

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