ITIL® (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation.
ITIL is now being adopted and used across the world as the defacto standard for best practice in the provision of IT Services. Although the ITIL covers a number of areas, its main focus is on IT Service Management.
The following certifications are available:
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