At the end of the programme, participants will be able to:
• Recognise the role of a coach in coaching for service performance
• Prepare a coaching plan for individuals to address service performance issues
• Demonstrate the use of coaching techniques to address service performance issues
Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4.
1. ‘WHAT’ is Coaching?
An opening activity helps learners recognise the differences between several training and development methods widely used in organisations today. Thereafter, the definition and purpose of coaching in service performance will be shared. The topics include:
(a) Training and Development At The Workplace
(b) Understanding Coaching
(c) Purpose of Coaching in Service Performance.
2. ‘WHO’ is Coaching
This segment contains information of an individual’s role against the role of a coach in service delivery. Learners will be engaged in collaborative learning through an activity that anchors the topic on characteristics of effective coaches. The topics include
(a) Individual Role in Service Delivery
(b) The G.U.T.S. Roles of A Coach
(c) Characteristics of A Coach
3. ‘HOW’ to Coach?
At the end of this segment, learners will produce a Coaching Plan. They will identify areas requiring
development, craft realistic coaching objectives and outcomes, identify characteristics and learning styles of their coachee, prepare monitoring plans and learn ways to provide constructive feedback. Learners will apply their new skills with the coaching techniques shared, in a concluding activity with authentic service performance situations.
Trainer : Trainee Ratio is 1:24
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
^ Applicable for Singapore Citizen ABOVE 21 yrs & BELOW 40 yrs old / Singapore PRs
Prices are inclusive of GST and subject to other LHUB miscellaneous fees
Individuals may enjoy UTAP and WTS funding. Terms and conditions apply. For more information, please contact us at +65 6336 LHUB (5482) or email email@example.com.
When you sign in to your SkillsConnect account, please use the course reference number CRS-Q-0026135-SVCF to find this course.